These Terms & Conditions govern access to the Hakizoku website and all purchases made through it.

Throughout these Terms, “Hakizoku”, “we”, “us” and “our” refer to AVETIC SARL, the company operating Hakizoku. “Customer”, “you” and “your” refer to any person accessing the website or placing an order.

By using the Hakizoku website or submitting an order, you confirm that you have read and accepted these Terms & Conditions together with our Shipping & Returns Policy, Pre-Order Policy, Privacy Policy and any product-specific conditions displayed before checkout.

Nothing in these Terms limits or excludes any mandatory rights granted to consumers under applicable law.

1. Contact Details

Hakizoku is operated by:

AVETIC SARL
Trading as Hakizoku
Share capital: €2,000
RCS Fréjus: 801 871 492
SIRET: 801 871 492 00014
Centre Europe BP 498
Boulevard du Cerceron
83700 Saint-Raphaël
France

Email: support@hakizoku.com

2. Scope and Acceptance

These Terms apply to all visitors, customers and users of the Hakizoku website.

You must accept them before completing an order.

The version applicable to a purchase is the version made available at the time the order is placed. We recommend keeping a copy of these Terms and your order confirmation for your records.

If you do not agree with these Terms, you must not place an order or use the website in a manner requiring acceptance of them.

3. Customer Eligibility

You must have the legal capacity to enter into a sales contract.

If you are under the age of legal majority in your country, an order must be placed or authorised by a parent or legal guardian.

Products sold by Hakizoku are primarily intended for personal use unless otherwise agreed in writing.

We reserve the right to apply reasonable purchase limits or review orders that appear to involve fraud, payment abuse, unauthorised commercial activity or attempts to circumvent published purchase restrictions.

Any restriction will be applied in accordance with applicable law and will not affect a binding contract unless a lawful reason for cancellation exists.

4. Accounts and Customer Information

Depending on the options available on the website, you may be able to place an order as a guest or through a customer account.

You are responsible for providing accurate, complete and current information, including your name, email address, billing information and delivery address.

You are also responsible for maintaining the confidentiality of your account credentials.

If you believe that your account or payment information has been used without authorisation, contact us immediately at support@hakizoku.com.

We cannot be held responsible for delivery problems resulting from incorrect or outdated information supplied by a customer, without prejudice to any liability that cannot legally be excluded.

We will provide reasonable assistance whenever possible.

5. Product Information

We take reasonable care to provide accurate information regarding product names, descriptions, prices, languages, regional editions and availability.

Colours and visual details may vary depending on the device or screen used.

Product images may be supplied by manufacturers or distributors and may be used for illustrative purposes before the final retail version becomes available.

Packaging, artwork, promotional items, contents and product specifications may be changed by the manufacturer without prior notice.

Minor differences that do not alter the essential nature of the product do not necessarily constitute a defect.

If the language or regional edition of a product is important to you, please check the product page carefully before purchasing or contact us at support@hakizoku.com for clarification.

6. Authenticity and Product Condition

Hakizoku sells genuine products sourced through trusted distribution channels.

We do not knowingly sell counterfeit, reproduced or unofficial products as genuine trading card game products.

Products described as sealed are supplied in their original sealed condition unless clearly stated otherwise on the product page.

Trading card products may occasionally display minor factory marks, loose wrapping, small print variations or light packaging imperfections resulting from manufacturing or distribution.

External retail packaging is primarily designed to contain and protect the product.

Unless a product is expressly sold under a specific condition grade, we cannot guarantee that its external packaging will be entirely free from minor cosmetic imperfections.

7. Randomised TCG Products

Booster packs, booster boxes and other randomised trading card products contain randomly inserted cards.

Unless expressly guaranteed by the manufacturer and clearly stated on the relevant product page, purchasing a sealed product does not guarantee:

• a specific card, character or artwork;
• a particular rarity;
• a specific number of valuable cards;
• an alternate-art, manga or special card;
• any unofficial pull rate;
• any expected resale or market value.

The random contents of a correctly sealed product are not considered a defect.

Information published by third parties regarding box ratios, case ratios, grading outcomes, pull rates or future card values is not guaranteed by Hakizoku.

8. Prices

Prices are displayed in the currency shown on the website and include or exclude applicable taxes according to the information presented during checkout and the rules applicable to the customer's destination.

Shipping costs, customs duties, import taxes and other charges are not included in the product price unless clearly stated otherwise.

Applicable shipping costs are displayed before the order is completed.

International customers may be required to pay additional charges imposed by local authorities or carriers.

Prices may change at any time before an order is confirmed.

A later increase or decrease in the market value of a trading card product does not automatically alter the price of an existing confirmed order.

We reserve the right to correct an obvious pricing, display or technical error.

If such an error affects an order, we may contact you before fulfilment and offer you the option of confirming the order at the correct price or receiving a refund for the affected item.

9. Orders and Contract Formation

Products placed in a shopping cart are not reserved solely by being added to the cart.

After an order is submitted, an automated acknowledgement may be sent to the email address provided.

This acknowledgement confirms that we have received the order but does not necessarily constitute final acceptance of the order.

The sales contract is formed when we expressly accept the order or dispatch it, subject to any mandatory legal rule establishing an earlier formation point.

Before a binding contract has been formed, we may refuse or cancel an order for a legitimate reason, including where:

• the product is unavailable;
• payment cannot be authorised or verified;
• an obvious pricing or description error has occurred;
• the delivery destination cannot be served;
• the order appears fraudulent or unlawful;
• a published purchase limit has been exceeded.

If payment has already been collected for an order that we cannot accept, the affected amount will be refunded to the original payment method.

10. Availability and Purchase Limits

All products are offered subject to availability.

Inventory discrepancies, supplier shortages and allocation reductions may occasionally occur.

We may apply reasonable quantity limits to scarce or high-demand products in order to improve fair access to stock.

Customers must not use multiple accounts, identities, payment methods or addresses for the purpose of circumventing a clearly disclosed purchase limit.

If we cannot fulfil all or part of an accepted order, we will contact the affected customer and provide an appropriate solution.

Depending on the circumstances, this may include waiting for a confirmed restock, reducing the quantity with the customer's agreement, cancelling an unavailable item or issuing a refund.

11. Pre-Orders

Pre-orders are governed by our separate Pre-Order Policy, which forms part of these Terms.

Release dates are estimates based on information supplied by publishers, manufacturers and distributors.

Release dates may change as a result of manufacturing, licensing, transport, customs, regional scheduling, product allocation or other circumstances outside our reasonable control.

A displayed release date is not a guaranteed delivery date.

Pre-orders are dispatched once the relevant products have been released, received by Hakizoku and checked by our team.

Orders containing both pre-order and in-stock products are normally shipped together once every item is available.

Customers who would like separate deliveries are encouraged to place separate orders.

12. Payment

Available payment methods are displayed during checkout.

Payment information is processed through the payment services made available on the website.

Unless expressly stated otherwise, payment is due when the order is placed.

By submitting payment, you confirm that you are authorised to use the selected payment method and that the billing information provided is accurate.

An order may be suspended or cancelled where payment is declined, reversed, disputed without legitimate grounds or flagged for additional verification.

We may request reasonable information where necessary to prevent fraud and protect customers.

Hakizoku does not store complete payment card details when those details are processed directly by an independent payment provider.

13. Promotions and Discount Codes

Promotions, discount codes and special offers are subject to the conditions displayed with the relevant offer.

Unless expressly stated otherwise:

• promotions and discount codes cannot be exchanged for cash;
• they cannot normally be applied after an order has been completed;
• they may not be combined with another promotion;
• they may be restricted to selected products, customers, regions or dates;
• misuse or fraudulent use may result in cancellation of the discount.

Mandatory consumer rights remain unaffected by promotional conditions.

14. Shipping and Delivery

Shipping and delivery are governed by our Shipping & Returns Policy, which forms part of these Terms.

Available shipping destinations, methods and charges are displayed during checkout.

Delivery times are estimates beginning after dispatch.

Customs procedures, public holidays, carrier disruptions, severe weather and other circumstances outside our reasonable control may result in delays.

Customers should monitor their tracking information and respond promptly to delivery requests, attempted-delivery notifications or collection notices.

Additional costs resulting from an incorrect delivery address, refusal of delivery, failure to collect a parcel or unpaid import charges may be charged or deducted from a refund where permitted by applicable law.

15. Customs and Import Requirements

Customers ordering internationally are responsible for checking any applicable local import restrictions before purchasing.

Customs duties, import taxes, brokerage fees, administrative charges and handling fees may apply.

Unless clearly stated otherwise during checkout, these charges are not collected by Hakizoku and remain the responsibility of the customer.

Hakizoku will not falsify customs declarations, deliberately reduce declared values, describe commercial purchases as gifts or provide inaccurate information for the purpose of avoiding duties or taxes.

16. Right of Withdrawal

Where applicable under consumer law, consumers may notify us that they wish to withdraw from an online purchase within 14 calendar days of receiving the goods, without having to provide a reason.

To exercise this right, send a clear request to support@hakizoku.com before the withdrawal period expires and provide your name, order number and details of the products concerned.

Where required by applicable law, an online withdrawal function may also be made available.

After notifying us of your decision to withdraw, the relevant products must be returned within the period required by applicable law and in accordance with the return instructions provided.

The customer normally bears the direct cost of returning products following a change of mind unless applicable law or a written agreement provides otherwise.

Customers may be responsible for any reduction in value resulting from handling beyond what is reasonably necessary to establish the nature, characteristics and proper functioning of the goods.

The complete return procedure is set out in our Shipping & Returns Policy.

Mandatory withdrawal rights and any statutory exceptions always take priority over these Terms.

17. Opened and Sealed TCG Products

Booster packs, booster boxes and other randomised TCG products cannot be restored to their original sealed condition once opened.

If you believe that a sealed product is incorrect, materially damaged or defective, please contact support@hakizoku.com before opening it whenever possible.

Opening or handling a product beyond what is reasonably necessary may result in a reduction of the refundable amount where permitted by law.

This does not limit any mandatory consumer rights where a product is defective, materially damaged or different from what was ordered.

18. Incorrect, Missing or Damaged Orders

Customers should inspect their parcel after delivery and contact support@hakizoku.com as soon as possible if an item is missing, incorrect, materially damaged or defective.

Please provide your order number, a clear description of the issue and, where appropriate, photographs showing:

• the outer parcel;
• the shipping label;
• the internal packaging;
• the affected product;
• the relevant damaged areas.

Please keep all packaging and avoid opening additional affected products until your request has been reviewed whenever possible.

Once the issue has been verified, we will provide an appropriate solution in accordance with the circumstances and applicable law.

19. Refunds

Approved refunds are issued to the original payment method.

Additional processing time may be required by your bank or payment provider before the funds appear in your account.

For a valid statutory withdrawal, refunds will be issued within the timeframe required by applicable law.

Where permitted by law, we may withhold the refund until the returned goods have been received or until reliable proof that they have been returned has been provided, whichever occurs first.

Where required by law, the refund includes the cost of the least expensive standard delivery method offered for the original order.

Additional costs resulting from the customer's choice of an upgraded, premium or express delivery service may not be refundable.

20. Legal Guarantees

Consumers benefit from all mandatory legal guarantees applicable to their purchase.

For eligible consumer purchases governed by French law, this includes the legal guarantee of conformity, which may generally be exercised for two years from delivery, as well as the legal guarantee against hidden defects under the conditions provided by applicable law.

Legal guarantees apply independently of any optional commercial or manufacturer warranty.

Nothing in these Terms excludes or restricts these mandatory guarantees.

To report a potential lack of conformity or hidden defect, contact support@hakizoku.com and provide your order number, relevant details and photographs where appropriate.

The available remedy will be determined in accordance with applicable law.

Normal wear, accidental damage occurring after delivery, misuse, improper storage or dissatisfaction with the random contents of a correctly sealed TCG product do not, by themselves, constitute defects in conformity.

21. Website Availability

We take reasonable measures to keep the Hakizoku website accurate, secure and available.

However, continuous or error-free access cannot be guaranteed.

We may temporarily suspend, restrict or update all or part of the website for maintenance, security, operational, technical or legal reasons.

We are not responsible for temporary interruptions or technical problems outside our reasonable control except where liability cannot legally be excluded.

22. Acceptable Use

You must not:

• use the website for unlawful or fraudulent purposes;
• attempt to access accounts, systems or data without authorisation;
• introduce malware, malicious code or automated attacks;
• scrape, copy or extract website content on an unreasonable scale;
• interfere with the security, performance or operation of the website;
• impersonate another person;
• deliberately provide false information;
• misuse promotions, payment disputes or chargeback procedures.

We may restrict access or cancel an order where reasonably necessary to address unlawful activity, fraud or a serious breach of these Terms, subject to applicable law.

23. Intellectual Property

Unless otherwise indicated, original content, layout, text, graphics, logos and other materials created for Hakizoku are protected by applicable intellectual property laws.

They may not be reproduced, distributed, commercially exploited or modified without permission except where permitted by law.

Product names, character names, artwork, trademarks, logos and other intellectual property belonging to third parties remain the property of their respective owners.

Their appearance on the Hakizoku website is intended to identify, describe or illustrate genuine products and does not transfer any intellectual property rights to Hakizoku or the customer.

24. Independent Retailer Disclaimer

Hakizoku is an independent retailer.

Unless expressly stated otherwise, Hakizoku and AVETIC are not affiliated with, endorsed by, sponsored by or officially connected with Eiichiro Oda, Shueisha, Toei Animation, Bandai, Bandai Namco or any other rights holder associated with One Piece or the ONE PIECE Card Game.

All related names, characters, artwork, logos and trademarks remain the property of their respective owners.

25. Reviews and Customer Content

Where customers are permitted to submit reviews, comments or other content, such content must be honest, lawful and respectful.

Customer content must not:

• infringe the rights of third parties;
• contain malware or malicious content;
• unlawfully disclose personal information;
• contain deceptive commercial promotion;
• contain unlawful or fraudulent material.

We may moderate or remove content where reasonably necessary for legal, security or platform-integrity purposes.

We will not remove a genuine customer review solely because it is critical or negative.

26. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful or where liability cannot legally be excluded.

Subject to mandatory consumer protections, Hakizoku is not responsible for indirect or unforeseeable losses resulting from circumstances outside our reasonable control.

This may include, where legally permitted, loss of profit, loss of resale opportunities, changes in collectible market value, grading outcomes, tournament results or losses caused solely by independent third parties.

For business customers, and only where permitted by applicable law, liability relating to an order may be limited in accordance with applicable contractual and statutory rules.

Consumer customers retain all rights and remedies that cannot legally be limited or excluded.

27. Force Majeure

Hakizoku will not be liable for delays or failure to perform obligations resulting from an event beyond our reasonable control, subject to applicable law.

Such events may include natural disasters, severe weather, fire, epidemic, war, civil disorder, governmental action, sanctions, transportation disruption, customs disruption, labour disputes, cyberattacks, telecommunications or utility failures and major supplier failures.

We will make reasonable efforts to inform affected customers and resume performance as soon as reasonably possible.

Any mandatory consumer rights relating to delayed or cancelled performance remain unaffected.

28. Personal Data

Personal data is processed in accordance with our Privacy Policy and applicable data protection legislation.

We may process information necessary to:

• process and fulfil orders;
• process payments;
• prevent fraud;
• deliver parcels;
• provide customer support;
• comply with legal obligations;
• operate and protect the website.

Further information concerning the personal data we process, legal bases for processing, retention periods, customer rights and third-party service providers is set out in our Privacy Policy.

29. Third-Party Services and Links

The Hakizoku website may use or link to third-party services including payment providers, shipping carriers, review platforms and social networks.

Those third parties may apply their own terms, conditions and privacy policies.

Hakizoku is not responsible for the independent content or operation of a third-party website merely because a link to that website appears on Hakizoku.

Customers should review the applicable third-party terms when using such services.

30. Consumer Complaints and Mediation

If a dispute arises concerning an order or our services, please first contact support@hakizoku.com with your order number and a clear description of the issue.

We will make reasonable efforts to resolve complaints directly and in good faith.

If a consumer dispute cannot be resolved following a prior written complaint, eligible consumers have the right to use a consumer mediation service free of charge in accordance with applicable French consumer law.

Any mediation procedure is subject to the eligibility requirements and procedural rules of the competent consumer mediator.

31. Governing Law and Jurisdiction

These Terms are governed by French law.

For consumers, this choice of law does not deprive you of mandatory protections granted by the law of the country in which you habitually reside where those protections apply.

Any dispute involving a consumer may be brought before the courts having jurisdiction under applicable consumer and procedural law.

For business customers, jurisdiction will be determined in accordance with applicable law and any valid jurisdiction clause applicable to the contractual relationship.

32. Changes to These Terms

We may update these Terms to reflect legal, operational, technical or commercial changes.

The revised version will be published on the Hakizoku website together with an updated revision date.

Changes do not retroactively alter an existing order unless required by law or expressly agreed with the customer.

The version applicable to an order remains the version in force when that order was placed unless applicable law provides otherwise.

33. Severability and No Waiver

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply.

The affected provision will be interpreted or modified only to the minimum extent necessary to make it lawful and enforceable where permitted.

Failure to enforce a provision immediately does not constitute a waiver of the right to enforce that provision later.

34. Entire Agreement

These Terms, together with the relevant order confirmation, product page, Shipping & Returns Policy, Pre-Order Policy, Privacy Policy and any expressly applicable promotional or product-specific conditions, form the agreement between Hakizoku / AVETIC and the customer in relation to the relevant purchase.

If a product-specific condition conflicts with a general provision of these Terms, the more specific condition will apply to that product unless a mandatory legal rule requires otherwise.