FAQs
Orders & Shipping
Do you ship worldwide?
Yes. Hakizoku ships to customers worldwide. Available delivery methods and shipping costs are calculated at checkout according to the destination and parcel size.
International orders may be subject to customs duties, taxes or import fees determined by the destination country. These charges are not included unless clearly indicated at checkout.
How much does shipping cost and how long does delivery take?
Shipping costs and estimated delivery times are displayed at checkout before payment. They depend on your country, selected delivery method, parcel weight and carrier.
Delivery estimates begin once the parcel has been dispatched. Customs processing, public holidays and carrier disruptions may occasionally cause delays outside our control.
Will I receive tracking information?
When tracking is available for the selected delivery method, you will receive a shipping confirmation email containing your tracking details as soon as your parcel has been dispatched.
Tracking information may take a short time to become active after the carrier receives the parcel.
What should I do if my parcel is delayed, lost or damaged?
First, check the latest tracking updates and verify that your delivery address is correct. If your parcel appears unusually delayed, contact us at support@hakizoku.com with your order number.
If your parcel arrives damaged, keep all packaging and send us clear photographs of the shipping box, label, internal protection and affected products. We will review the situation and, where necessary, contact the carrier to determine the appropriate solution.
Products & Authenticity
Are all products sold by Hakizoku authentic?
Yes. Hakizoku only sells genuine trading card game products sourced through trusted distribution channels.
We never knowingly sell counterfeit, reproduced or unofficial cards as authentic products.
Are sealed products shipped in their original packaging?
Yes. Booster boxes, booster packs, Starter Decks and other sealed products are supplied in their original packaging unless the product page clearly states otherwise.
Minor marks or variations caused by manufacturing, sealing or transportation may occasionally occur and do not necessarily indicate that a product has been opened.
Which language or regional version will I receive?
The language and regional edition are clearly stated on each product page.
Please check this information carefully before ordering, as trading card game products may be available in English, Japanese, French or other regional versions.
If you are unsure about a product, contact us at support@hakizoku.com before placing your order
Are specific cards or pull rates guaranteed?
No. Booster packs, booster boxes and other sealed TCG products contain randomly inserted cards.
Purchasing a sealed product does not guarantee a specific card, rarity, alternate artwork, special card or number of valuable cards unless explicitly guaranteed by the manufacturer.
Hakizoku cannot guarantee unofficial pull rates or compensate for the random contents of a correctly sealed product.
Pre-Orders & Order Management
How do pre-orders work?
A pre-order allows you to reserve an upcoming product before its official release. The estimated release date is shown on the relevant product page.
Release dates and allocations are determined by publishers, manufacturers and distributors and may occasionally change. If we receive an important update affecting your order, we will communicate it as soon as possible.
When will my pre-order be shipped?
Pre-orders are dispatched after the product has been officially released, received by Hakizoku and checked by our team.
We prepare orders as quickly as possible once the stock has arrived.
The release date is an estimate and not a guaranteed delivery date, as delays from publishers, distributors, transportation or customs may occasionally occur.
What happens if my order contains pre-order and in-stock items?
Orders containing both in-stock and pre-order products are normally shipped together once every item in the order is available.
If you would like to receive your in-stock products sooner, we recommend placing them in a separate order from your pre-order items.
Can I change or cancel an order or pre-order?
Contact us at support@hakizoku.com as soon as possible and include your order number.
We will always try to help, but changes or cancellations cannot be guaranteed once an order has entered preparation, been allocated, packed or dispatched.
Any applicable statutory cancellation or withdrawal rights remain unaffected.
Returns, Refunds & Customer Support
Can I return an order?
Eligible returns may be requested within 14 calendar days of receiving your order, subject to applicable consumer law and the conditions of our Refund Policy.
Contact support@hakizoku.com before returning anything. Products should be complete, safely packaged and returned in their original condition. For a standard change-of-mind return, return shipping costs may be the customer’s responsibility.
Can opened TCG products be returned?
Booster packs, booster boxes and other randomised TCG products cannot be restored to their original sealed condition once opened.
If you believe there is an issue with a product, please contact us before opening it whenever possible.
Opening or handling a product beyond what is reasonably necessary to inspect it may reduce the refundable amount where permitted by law. This does not affect your legal rights if the product is faulty, damaged or different from what you ordered.
What if I receive a damaged or incorrect product?
Contact us as soon as possible at support@hakizoku.com and include your order number, a clear description of the issue and photographs of the product, parcel and packaging.
Please keep all packaging and avoid opening any additional affected products until our team has reviewed your request.
Once the issue has been verified, Hakizoku will provide an appropriate solution in accordance with the circumstances and applicable consumer rights.
When will I receive my refund, and how can I contact you?
Approved refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.
For returned products, the refund may be processed after we receive the goods or receive valid proof that they have been sent back, in accordance with applicable law.
For any return, refund or order-related question, contact us at support@hakizoku.com.