Pre-orders allow Hakizoku customers to reserve upcoming trading card game products before their official release. This policy explains how pre-orders, estimated release dates, payments, product allocations, order changes and dispatch are handled.

By placing a pre-order with Hakizoku, you acknowledge and accept the terms set out below. Nothing in this policy limits any mandatory consumer rights available to you under applicable law.

1. What Is a Pre-Order?

A pre-order is an order placed for a product that has been announced or is expected to become available at a later date but is not yet available for immediate dispatch.

Placing a pre-order reserves stock based on the quantities we reasonably expect to receive from our suppliers.

A pre-order does not mean that the product is physically present at our premises at the time of purchase.

Products available for immediate dispatch are normally identified as In Stock. Products awaiting a future release or delivery are identified as Pre-Order items on their product pages.

2. Estimated Release Dates

Release dates displayed by Hakizoku are based on the latest information available from publishers, manufacturers and distributors.

These dates are estimates and may change without prior notice.

Delays may result from manufacturing, licensing, international transportation, customs procedures, distributor schedules, regional release changes or other circumstances outside Hakizoku's reasonable control.

The date displayed on a product page is not a guaranteed delivery date.

It represents the expected release or availability date and not necessarily the date on which the order will arrive at the customer's address.

If we receive a significant update that materially affects a pre-order, we will make reasonable efforts to update the relevant product information or contact affected customers.

3. Payment for Pre-Orders

Unless clearly stated otherwise during checkout, pre-orders are paid in full when the order is placed.

Payment confirms the order and allows us to reserve the requested quantity.

The total price, applicable taxes and shipping charges are displayed before payment is completed.

International orders may also be subject to customs duties, import taxes or local handling charges imposed separately by the destination country or carrier.

If a payment is declined, reversed or flagged for verification, the pre-order may not be confirmed until the issue has been resolved.

Hakizoku reserves the right to cancel an order when payment cannot be successfully verified.

4. Product Allocations and Availability

We accept pre-orders based on the quantities our distributors indicate that they expect to supply.

Trading card game releases may occasionally be subject to allocation, meaning that a distributor or manufacturer supplies fewer units than originally requested or expected.

Although we take reasonable care when managing pre-order quantities, supplier allocations remain outside our direct control.

In the uncommon event that we are unable to fulfil all or part of a confirmed pre-order, we will contact the affected customer and provide an appropriate solution.

Depending on the circumstances, this may include:

• waiting for a later confirmed restock;
• reducing the quantity with the customer's agreement;
• cancelling the unavailable item;
• issuing a refund for the unavailable amount to the original payment method.

Hakizoku will not require a customer to accept store credit instead of a monetary refund where applicable law requires a refund.

5. Dispatch of Pre-Orders

Pre-orders are dispatched only after the products have been officially released, received by Hakizoku and checked by our team.

Receiving stock from a distributor may take additional time after the official release date.

Once the products arrive, we prepare confirmed orders as quickly as possible. Processing may take longer during major TCG releases due to high order volumes.

You will receive a shipping confirmation email once your order has been dispatched.

Where tracking is available for the selected delivery method, the relevant tracking information will also be provided.

Hakizoku cannot guarantee release-day delivery.

Selecting an express delivery method only affects the carrier service used after dispatch. It does not accelerate the official release date, supplier delivery or the date on which Hakizoku receives the stock.

6. Orders Containing Several Pre-Order Products

If an order contains several pre-order products with different expected release dates, the complete order is normally dispatched only once all items are available.

The latest estimated release date in the order will therefore generally determine when the parcel can be prepared.

If you would like products with different release dates to be shipped separately, we recommend placing separate orders.

Hakizoku may be able to arrange a partial shipment in certain circumstances, but this cannot be guaranteed.

Additional shipping charges may apply if a customer requests a separate shipment after placing the original order.

7. Orders Containing Pre-Order and In-Stock Products

Orders containing both pre-order and in-stock products are normally held until all products are available and can be dispatched together.

In-stock products included in a mixed order are reserved for that order but will not normally be shipped separately.

If you wish to receive in-stock products without waiting for the pre-order item to become available, we recommend placing them in a separate order.

If you wish to request a split shipment after ordering, contact us at support@hakizoku.com.

We will confirm whether a separate shipment is operationally possible and whether additional shipping charges apply.

8. Changes to Product Details

Product names, packaging, artwork, contents, specifications and promotional materials displayed before release may be provisional.

Publishers and manufacturers may change the final product details without prior notice.

Product images are provided for identification and illustration purposes.

Minor differences between preview images and the final retail product do not necessarily mean that the product is incorrect or defective.

The language or regional edition of a product will be identified on the relevant product page where applicable.

Customers are responsible for checking this information before ordering.

If you are unsure which version is being offered, please contact support@hakizoku.com before completing your purchase.

9. Random Contents and Pull Rates

Sealed TCG products may contain randomly inserted cards unless the product description explicitly states otherwise.

Pre-ordering a booster pack, booster box or other randomised product does not guarantee:

• a specific card or character;
• a particular rarity;
• an alternate-art or special card;
• a specific number of valuable cards;
• any unofficially reported pull rate.

The random contents of a correctly sealed product are not considered a defect.

Information circulated by third parties regarding case ratios, box ratios, pull rates or card values is not guaranteed by Hakizoku unless it has been expressly confirmed by the manufacturer and included in the product description.

10. Price Changes

The price confirmed during checkout applies to the quantity ordered, except in the event of an obvious pricing or technical error.

Market prices for trading card products may increase or decrease before or after release.

A later change in market value does not automatically change the price of an existing confirmed pre-order.

If we identify an obvious pricing error before fulfilment, we will contact you.

You will be given the opportunity to confirm the order at the correct price or receive a refund for the affected item.

11. Requesting a Change or Cancellation

To request a change or cancellation, contact support@hakizoku.com as soon as possible and include your order number.

We will make reasonable efforts to assist you, but a request cannot be guaranteed once an order:

• has entered preparation;
• has been packed or dispatched;
• has entered the final allocation or fulfilment process;
• is otherwise no longer operationally changeable.

Whether a voluntary cancellation can be accepted before dispatch may depend on the status of the order and applicable law.

Any mandatory cancellation, withdrawal or refund rights remain unaffected.

If a cancellation is approved, the refund will be issued to the original payment method.

Processing times may vary depending on the bank or payment provider.

12. Delayed Pre-Orders

A delay from a supplier, manufacturer or publisher does not automatically mean that a pre-order has been cancelled.

Unless we inform you otherwise, your reservation remains active while we wait for the product to become available.

If a release is significantly delayed, you may contact us at support@hakizoku.com for the latest information available and to discuss the options applicable to your order.

We cannot provide release information that has not yet been confirmed by the publisher, manufacturer or distributor.

Hakizoku is not responsible for market price changes, missed resale opportunities, tournament preparation expenses or other indirect losses resulting solely from a supplier or release delay, except where such liability cannot legally be excluded.

13. Product Cancellation by the Publisher or Supplier

If a product is cancelled, discontinued or becomes unavailable from the publisher, manufacturer or distributor, we will cancel the affected item and issue a refund to the original payment method.

If the cancelled item forms part of a larger order, we may contact you to confirm how the remaining available products should be handled.

Any additional shipping arrangements will be explained before they are applied.

14. Delivery Address

Customers must provide a complete and accurate delivery address when placing a pre-order.

Because a pre-order may remain open for an extended period, please contact us promptly at support@hakizoku.com if your address changes before dispatch.

We cannot guarantee that an address can be updated after the order has entered preparation or has been transferred to the carrier.

Hakizoku cannot be held responsible for delivery issues caused by incorrect or outdated information supplied by the customer, without prejudice to any rights that cannot legally be excluded.

We will nevertheless provide reasonable assistance whenever possible.

15. International Delivery and Customs

The shipping methods and destinations currently available are displayed during checkout.

International pre-orders may be subject to customs duties, import taxes, handling charges or other fees imposed by the destination country.

Unless clearly stated otherwise during checkout, these charges are not included in the product price or shipping charges and may be collected separately by local authorities or the carrier.

Customers are responsible for checking the applicable import rules before ordering.

Delays caused by customs clearance are outside Hakizoku's direct control.

16. Relationship With Our Other Policies

This Pre-Order Policy should be read together with Hakizoku's Shipping & Returns Policy and any other terms and policies made available by Hakizoku.

Once a pre-order has been delivered, eligible return requests and statutory withdrawal rights are handled in accordance with our Shipping & Returns Policy and applicable consumer law.

If any provision of this policy conflicts with a mandatory consumer protection rule, the mandatory legal rule will prevail.

17. Contact Information

For any questions regarding a product, release date or existing pre-order, please contact:

Hakizoku
Operated by AVETIC
French limited liability company (SARL)
Share capital: €2,000
Registered with the Fréjus Trade and Companies Register under number 801 871 492
Centre Europe BP 498
Boulevard du Cerceron
83700 Saint-Raphaël
France

Email: support@hakizoku.com