At Hakizoku, we understand how important product condition, protection and reliable delivery are to trading card game collectors and players. This Shipping & Returns Policy explains how orders are prepared, shipped and, where applicable, returned.

By placing an order with Hakizoku, you agree to the terms set out below. Nothing in this policy limits any mandatory consumer rights available to you under applicable law.

1. Order Processing

In-Stock Products

Orders containing in-stock products are prepared as quickly as possible after payment has been successfully confirmed.

Orders may be subject to verification before dispatch. Processing times may be longer during major TCG releases, promotional periods, public holidays or unusually high order volumes.

Once an order has entered preparation, we cannot guarantee that its contents, delivery address or shipping method can still be changed.

Pre-Order Products

A pre-order allows you to reserve a product before its official release.

Release dates displayed on Hakizoku are based on the latest information provided by publishers, manufacturers and distributors. These dates are estimates and may be changed without prior notice for reasons outside our control.

Pre-orders are dispatched after the product has been officially released, received by Hakizoku and checked by our team.

A release date does not constitute a guaranteed delivery date.

Orders containing both in-stock and pre-order products will generally be shipped once all items included in the order are available.

If you would like to receive your in-stock products sooner, we recommend placing them in a separate order.

If you wish to request a modification or cancellation, please contact us as soon as possible at support@hakizoku.com.

We will do our best to assist you, but changes cannot be guaranteed once an order has entered preparation, has been dispatched or has reached its final allocation stage.

Any mandatory cancellation or withdrawal rights remain unaffected.

2. Shipping

Shipping Destinations

Hakizoku ships orders to the destinations available during checkout.

The delivery methods available for your destination will be displayed before your order is completed.

In exceptional circumstances, certain destinations may temporarily become unavailable due to carrier restrictions, local regulations, logistical disruptions or circumstances outside our reasonable control.

Shipping Costs

Shipping costs are calculated during checkout according to the destination, parcel weight and dimensions, and the selected delivery method.

All applicable shipping charges are displayed before payment is completed.

Estimated Delivery Times

Where provided by the carrier, estimated delivery times may be displayed during checkout.

Delivery estimates begin once the parcel has been dispatched and do not include order processing time.

Delivery times are estimates and are not guaranteed. Customs procedures, public holidays, severe weather, carrier disruptions, local service conditions and other circumstances outside our reasonable control may result in delays.

Tracking Information

When tracking is included with the selected shipping method, tracking information will be provided after the order has been dispatched.

It may take some time for tracking information to become active after the parcel has been transferred to the carrier.

Customers are responsible for monitoring their tracking information and responding promptly to any delivery request, attempted delivery notification or collection notice issued by the carrier.

3. Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, handling charges or other fees imposed by the destination country.

Unless clearly stated otherwise during checkout, these charges are not included in the price of the products or shipping costs.

Hakizoku does not control these charges and cannot predict their amount.

Customers are responsible for checking the applicable import regulations, taxes and duties in their country before placing an order.

If a parcel is refused, left unclaimed or returned because customs duties or import charges were not paid, any applicable refund will be processed only after the parcel has been safely returned to us and inspected.

Original shipping costs, return shipping costs, customs charges and other non-recoverable expenses may be deducted from the refund where permitted by applicable law.

4. Delivery Address and Returned Parcels

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully review your delivery information before completing payment.

If you notice an error after placing your order, contact us immediately at support@hakizoku.com.

We cannot guarantee that an address can be changed after an order has entered preparation or has been transferred to the carrier.

If a parcel is returned to us because of an incomplete or incorrect address, failed delivery attempts, refusal of delivery or failure to collect the parcel within the required timeframe, additional shipping charges may be required before the order can be shipped again.

Where a refund is requested, non-recoverable shipping and return costs may be deducted where permitted by applicable law.

5. Packaging and Product Condition

Every Hakizoku order is prepared with particular attention to the requirements of TCG products.

We use appropriate protective materials to help keep cards, booster boxes and other sealed products secure during transportation.

TCG products may occasionally display minor imperfections resulting from manufacturing or distribution, including small marks, slight wrapping irregularities, minor print variations or cosmetic imperfections to external packaging.

Such imperfections do not necessarily indicate that a product has been opened or used.

Although we take great care when preparing orders, we cannot guarantee that external retail packaging will be completely free from every minor cosmetic imperfection.

If packaging condition is particularly important to you as a sealed product collector, please contact us before placing your order and we will do our best to assist you.

6. Delayed, Lost or Damaged Parcels

Delayed Parcels

If your parcel is delayed, please first check the latest tracking information and verify that your delivery details are correct.

Carriers may occasionally experience delays that are not immediately reflected in their tracking systems.

If your parcel appears unusually delayed, contact us at support@hakizoku.com and provide your order number.

We will review the available information and contact the carrier when appropriate.

Lost Parcels

A parcel is not considered lost solely because it is delayed.

The carrier may require an investigation before officially confirming that a parcel has been lost.

Customers must cooperate with reasonable requests for information or documentation required as part of this investigation.

Once the carrier's investigation has been completed, Hakizoku will provide an appropriate solution according to the circumstances and applicable consumer law.

Parcels Damaged During Delivery

If your parcel arrives materially damaged, please contact us as soon as possible.

Keep the entire parcel and provide clear photographs showing:

• the outer shipping box or envelope;
• the shipping label;
• the internal protective packaging;
• each affected product;
• the damaged areas from several angles.

Do not discard the packaging and, where possible, do not open any additional affected products until our team has reviewed your request.

These materials may be required in order to submit a claim or investigation with the carrier.

7. Right of Withdrawal and Returns

14-Day Withdrawal Period

Where the statutory right of withdrawal applies, consumers may notify us of their intention to withdraw from an online purchase within 14 calendar days of receiving the goods, without having to provide a reason.

To exercise this right, send us a clear withdrawal request at support@hakizoku.com before the applicable withdrawal period expires.

Please include your full name, order number and the products concerned.

Simply refusing delivery or returning a parcel without previously notifying us does not necessarily constitute valid notification of your intention to withdraw.

After notifying us, the products concerned must be returned within the timeframe required by applicable law.

Please do not return any products before contacting our team and receiving the appropriate return instructions.

Condition of Returned Products

Returned products must be complete, properly protected and include all accessories, promotional items and original components supplied with them.

Consumers may inspect products only to the extent reasonably necessary to establish their nature, characteristics and proper functioning.

You may be responsible for any reduction in value resulting from handling beyond what is reasonably necessary, where permitted by applicable law.

Opened Boosters and Randomised TCG Products

Booster packs, booster boxes and other randomised TCG products cannot be restored to their original sealed condition once opened.

If you believe that a sealed product is incorrect, damaged or defective, please contact us before opening it whenever possible.

Opening or handling a product beyond what is reasonably necessary may result in a reduction of the refundable amount where permitted by applicable law.

This does not limit your mandatory legal rights where a product is defective, materially damaged or different from what was ordered.

Return Shipping Costs

For an eligible change-of-mind return, the direct cost of returning the products is normally borne by the customer unless applicable law requires otherwise or Hakizoku agrees to cover the cost in writing.

We strongly recommend using a tracked shipping method and, where appropriate, adequate insurance for your return.

The customer remains responsible for the returned parcel until it has been successfully delivered to us.

8. Incorrect, Missing, Damaged or Defective Products

If you receive an incorrect product, an incomplete order or an item that is materially damaged or defective, please contact us as soon as possible at support@hakizoku.com.

Please provide your order number, a clear description of the issue and photographs of the product, parcel and packaging.

Do not return or dispose of any product or packaging until you have received instructions from our team.

Once the issue has been verified, Hakizoku will provide an appropriate solution according to the circumstances and applicable consumer rights.

Products damaged through misuse, improper storage or normal deterioration after delivery are not considered delivery defects.

The random contents of a correctly sealed booster pack, booster box or other randomised TCG product are not considered a defect.

Hakizoku does not guarantee any specific card, rarity, alternate artwork or unofficial pull rate.

9. Refunds

Approved refunds are issued to the original payment method used for the order.

Depending on your bank or payment provider, additional processing time may be required before the funds appear in your account.

For a valid statutory withdrawal, refunds will be issued within the timeframe required by applicable law.

Where permitted, we may withhold the refund until we have received the returned goods or until you provide reliable evidence that they have been sent back, whichever occurs first.

Where required by law, the refund will include the cost of the least expensive standard delivery method offered for the original order.

Additional costs resulting from the customer's choice of an upgraded, premium or express delivery option may not be refundable.

Non-recoverable costs resulting from an incorrect delivery address, refused delivery, unpaid customs charges or an unclaimed parcel may be deducted where permitted by applicable law.

10. Exchanges

Direct exchanges may not always be available because TCG products can sell out quickly or become unavailable.

Where an exchange cannot be offered, we may ask you to return the eligible product for a refund and place a new order separately.

For an incorrect, damaged or defective product, please contact us before placing a replacement order so that our team can review the situation.

11. Contact Information

For any questions regarding an order, delivery or return, please contact:

Hakizoku
Operated by AVETIC
French limited liability company (SARL)
Share capital: €2,000
Registered with the Fréjus Trade and Companies Register under number 801 871 492
Centre Europe BP 498
Boulevard du Cerceron
83700 Saint-Raphaël
France

Email: support@hakizoku.com